Return

NORMAL IITEM (Non-Custom)

Customtent Web Store has a 30-day satisfaction guarantee policy. If there is a problem with your purchase the item must be returned within 30 days of receipt of the item. After 30 days, issues will be addressed through the manufacturer's warranty.

Customers are required to pay all shipping cost for returns and exchanges. Refunds will only be granted for merchandise that is unused, unopened and still in its original packaging. CUSTOMTENT will not send boxes to the customer for repackaging an unused item to ship back to us. CUSTOMTENT is not responsible for consumer error when ordering online. Items that have obvious signs of use, damage, or missing parts, will not be accepted for a refund.

Within 30 days of purchase, we accept:

• Defective items;
• Parcel Lost
• Parcel damaged on arrival
• Incorrect item received

The cost of return in the above cases will be borne by CUSTOMTENT.

We don’t accept:

• Doesn’t suit me
• I changed my mind
• Arrived too late
• Looks different to image on site

In the above cases, the customer will be responsible for all shipping charges for the return or exchange.

Custom Items Cannot Be Returned

We do not accept returns on custom printed orders. We provide proofs for customers to approve. Once an order has been placed for a Custom Item, the order cannot be canceled if it has started production.  If the Custom Item has not started production, there will be a 20% cancellation fee.